Vale Garden Flowers
Terms and Conditions
We will do everything we can to provide you with the very best flowers and arrangements for your special day. We rarely encounter problems but please read on…just in case!
Our minimum spend for the bespoke wedding flowers service is £350.
The flower order can be amended by you up to 2 months before the date of the wedding, subject to a corresponding amendment to the quote if required. Any reduction in the order must not fall below our minimum spend or reduce the original order by more than 20%. In these circumstances we would deem the cancelled items to fall within our cancellation policy and would be subject to charge as per the policy below.
Cancellation of the Vale Garden Flowers service must be notified as soon as reasonably possible. Any deposit paid will be retained regardless of the circumstances of the cancellation. We must receive full payment 2 weeks before the event. If you cancel your event within this time, after we have received payment from you, we will be unable to offer a refund, and will retain the full amount.
Vale Garden Flowers reserves the right to substitute appropriate flowers where any part of the flower order becomes unobtainable (such judgement to be at Vale Garden Flower’s reasonable discretion), due to factors beyond Vale Garden Flower’s control, such as weather conditions or availability.
Vale Garden Flowers accept no responsibility for any damage caused by flames or lit candles at an event once we have left the site. Whilst Vale Garden Flowers provide candles and candle vessels, it is usually the caterer and/ or venue staff that light them and we will not therefore be held accountable for any damage caused by them.
A non-refundable deposit of £60 is required to secure the booking; the balance of the payment must be made in full 2 weeks prior to the event. Vale Garden Flowers reserves the right to withhold goods unless full payment is received prior to the event.
Payment of the deposit means that you accept our terms and conditions.
Any claims are to be made within 24 hours. Failure to notify Vale Garden Flowers of any claim will be deemed as acceptance of the flower order. Any liability is up to the cost of the contract only.
Whilst we agree to use our reasonable endeavours to ensure that the Vale Garden Flowers service is fully operational and error-free we cannot guarantee this. Acts of God and adverse weather conditions may affect our ability to deliver the Vale Garden Flowers product or service. However, in cases of adverse weather we will remain in contact with the event commissioner in the lead up to the event and we will discuss a contingency plan with the event commissioner. Ultimately, we can accept no responsibility for Acts of God or adverse weather conditions and if we are prevented from providing the Vale Garden Flowers service or product as agreed, then we can only offer a refund of full monies paid.
If it is agreed that containers are to be hired from us, the hire cost will be included in the cost of the design. All containers must be returned to Vale Garden Flowers within 5 days of the event. Vale Garden Flowers reserves the right to ask for an additional deposit on hired items which is fully refundable subject to all hired items being returned to our address within the given time and in good condition. Vale Garden Flowers also reserves the right to invoice additional costs incurred for collection if the hired items are not returned within 5 days of the event. Final payment of outstanding charges must be made within 5 days.